Refund Policy

All items sold on the Store are digital goods (ranks, cosmetics, in-game currency, perks and similar). Once a purchase has been delivered to your account it is considered used and is non-refundable, except where required by applicable law.

If your purchase has not been delivered within 24 hours, or was delivered incorrectly, contact us on Discord with your order number. We will investigate and either deliver the item or, at our discretion, issue a refund or store credit.

• Opening a chargeback or payment dispute without first contacting us will result in an immediate permanent ban on all connected Minecraft and Discord accounts.
• All perks previously purchased on affected accounts will be revoked.
• Access will only be restored after the disputed amount, plus any fees charged to us by the payment processor, has been repaid in full.

Bans, mutes and other punishments issued for violating our Terms of Service do not entitle you to a refund of previous purchases.

Perks and features may be added, changed, replaced or removed as the network evolves. Changes to the content of a perk do not entitle you to a refund.

To request a refund covered by this policy, open a ticket in our Discord with your Minecraft username, order number and a description of the issue. Requests are typically reviewed within 7 days.

Questions about this Refund Policy? Reach us on Discord: discord.gg/urQFtnEEkA.